Shipping & Refund Policy

This policy explains how Codex Research ships orders and how returns and refunds work. It forms part of our Terms of Service.

Where we ship

We currently ship within the United States and Panama, from local stock in each country. If you need delivery elsewhere, message us on WhatsApp with your destination and we’ll confirm coverage, timing, and cost before you pay.

Delivery times and cost

• Panama: $4 flat shipping. Panama City: delivered in 1-2 hours. Interior cities (including David, Chitré and Colón) shipped via Fergunson transport for next-business-day delivery. Free shipping on orders over $100.
• United States: $20 flat shipping from our U.S. stock, delivered in 48-72 hours. Free shipping on orders over $250.

Orders are typically dispatched within 24-48 hours after payment is confirmed. Delivery times are estimates and may vary with carrier or customs conditions.

Packaging

All orders ship in sealed, protective packaging chosen to keep the material stable in transit. Inside, every vial is labeled with its compound, strength, batch number and storage conditions, and each shipment carries our research-use-only notice.

Order tracking and issues

Your specialist coordinates dispatch and updates on WhatsApp. If your order arrives damaged, incorrect, or incomplete, contact us at sales@codexresearchlab.com or on WhatsApp within 48 hours of delivery, with your order number and photos, and we will replace the item or refund it.

Batch COA guarantee

Every batch is third-party tested with HPLC and mass spectrometry, and its certificate of analysis (COA) is available before you pay. If the COA for the batch you receive does not match what was represented, we will make it right: a replacement or a refund.

Returns and refunds

Because these are research compounds where product integrity and traceability are essential, we cannot accept returns of correctly delivered items once they have shipped. Refunds or replacements are provided in these cases:

• The item arrived damaged, incorrect, or incomplete (reported within 48 hours).
• The batch COA does not match what was represented.
• Your order was not delivered within a reasonable time and we cannot locate it.

Approved refunds are issued to your original payment method (or an equivalent agreed with you) once the issue is confirmed. Orders that have not been paid yet can be cancelled at no charge. Just let us know.

Contact

Questions about shipping, an order, or a refund? Email sales@codexresearchlab.com or message us on WhatsApp.