Shipping & Refund Policy

This policy explains how Codex Research ships orders and how returns and refunds work. It forms part of our Terms of Service.

Where we ship

We currently ship within the United States and Panama, from local stock in each country. If you need delivery elsewhere, message us on WhatsApp with your destination and we’ll confirm coverage, timing, and cost before you pay.

Delivery times and cost

• Panama — $4 flat shipping. Panama City: delivered in 1–2 hours; interior: next business day. Free shipping on orders over $100.
• United States — $20 flat shipping from our U.S. stock, delivered in up to 5 days. Free shipping on orders over $250.

Orders are typically dispatched within 24–48 hours after payment is confirmed. Delivery times are estimates and may vary with carrier or customs conditions.

Discreet packaging

All orders ship in neutral, discreet packaging with no reference to the contents on the outside.

Order tracking and issues

Your specialist coordinates dispatch and updates on WhatsApp. If your order arrives damaged, incorrect, or incomplete, contact us at sales@codexresearchlab.com or on WhatsApp within 48 hours of delivery, with your order number and photos, and we will replace the item or refund it.

Batch COA guarantee

Every batch is third-party tested with HPLC and mass spectrometry, and its certificate of analysis (COA) is available before you pay. If the COA for the batch you receive does not match what was represented, we will make it right — a replacement or a refund.

Returns and refunds

Because these are research compounds where product integrity and traceability are essential, we cannot accept returns of correctly delivered items once they have shipped. Refunds or replacements are provided in these cases:

• The item arrived damaged, incorrect, or incomplete (reported within 48 hours).
• The batch COA does not match what was represented.
• Your order was not delivered within a reasonable time and we cannot locate it.

Approved refunds are issued to your original payment method (or an equivalent agreed with you) once the issue is confirmed. Since no payment is charged on the website, order cancellations before payment carry no charge — just let your specialist know.

Contact

Questions about shipping, an order, or a refund? Email sales@codexresearchlab.com or message us on WhatsApp.